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How do I extend or modify a rental?
How does a traditional rental work?
Are additional drivers accepted?
Do I have to clean the vehicle at the end of the rental?
Can I hire a car using a lost/stolen licence report or a copy of my licence?
What do I do if I travel further than the included mileage or return the vehicle with a different fuel level?
How does the security deposit work?
Do I have to fill up the fuel tank?
How can I find another vehicle if the owner cancels?
How can I find or modify the rental agreement?
What documents do I have to show at check-in?
How do I report existing damage at the start of the rental?
What should I do if I can’t get my driver profile verified?
What are the cancellation conditions?
When can I request a full refund following a cancellation?
What cases of force majeure could lead to a full refund following a cancellation?
How do I start the rental?
How do I end the rental?
What should I do if I'm late returning the vehicle?
What should I do if I lose my payment card before the start of the rental?
What should I do if I can't contact the owner?
Is the Congestion Charge included?
What happens if I can't return the car to the agreed location?
The car I have booked has a Dash Camera, what’s it for?
What is the Ultra Low Emission Zone and is it included?