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Fleet Field Specialist, UK
Operations - London - Full-time
We believe in a world where all cars are shared. Carsharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more liveable. It’s this vision that propels us forward and inspires us to think even bigger.
Since April 2019, Drivy is now part of Getaround. Together, we’re the world's leading carsharing platform with a community of more than 5 million users sharing over 11,000 connected cars across 7 countries.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.
- Drivy started as a P2P platform with only individual cars, and for a couple of years has been open to professional fleets who want to launch a new line of business or generate additional revenue.
- As Fleet Field Specialist your mission is to be the eyes on the ground to constantly improve the quality of our supply, so ultimately impact the experience for our customers. You will also dedicate part of your time helping the implementation of large scale projects in key British cities.
What you'll work on
- Regularly control the fleet of our British owners, not just the car itself, but also the accuracy of their listings in terms of description and access instructions.
- Make sure any issue identified is reported to the right internal team (Quality, Safety, Customer Service, Account Management, Vendor Management...) for action and follow up that will ultimately drive improvement.
- Train our fleet service partners (for example for cleaning, maintenance or branding), so they achieve the standards defined in our Quality Manifesto.
- Assist fleet service Partners on the ground on any operational questions for their day to day and project operations.
- 20% of your time you will also assist our Britsh account management Team on projects in several cities (test and recommend parking locations, roll out large scale fleet projects…)
Who you'll work with
- Reporting to Steffen, our EMEA Fleet Operations Manager
- Close collaboration with Alice, our British Key Account Manager
- Local multicultural Service Team of external fleet service providers
What you'll bring to the table
- Education: Technical or operational apprenticeship
- Experience: 1 year experience in a carsharing, car rental or car service related company.
- Knowledge of fleet dynamics would be a plus.
- High-energy and hands-on mentality: you are driven by results
- You are organised, supportive and analytical. You can explain how important a high quality of the fleet is and know the right measures to reach these.
- You can handle different teams and projects at once
- You’re willing to travel
- Passionate about the changes in the mobility sector.
- You speak perfect English. French would be a plus.
- Driving licence required
What we offer
- We are a fast growing startup with our HQ in San Francisco and European offices in Paris, Berlin, Barcelona and London. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact